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Dear User!
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Privacy Policy
has taken measures to ensure the protection of users' data. We comply with the General Data Protection Regulation (GDPR) and other relevant data protection laws during the processing of personal information. To learn more about our company, as well as the terms and conditions of our services, please read our Terms of Service.
General Information:
In this Privacy Policy, we would like to inform users about the types of data we collect, use, and process, as well as the purposes for which we do so. Additionally, this document outlines the rights of users of our website. As a processor of personal data, Surf Template has implemented various organizational and technical measures in order to ensure the complete confidentiality and security of user information on our website and its associated subdomains.
Type of data collected:
Different data may be collected and processed, depending on the particular case or issue.
Personal details:
Generally, we only receive emails from users during the registration process. However, in some specific cases, we may request additional information from users in order to resolve a problem. We also collect information related to communication and any other information users wish to provide, whether they contact us by phone, email, or any other means. We review, investigate, and respond to comments or questions that users may have, using this information as appropriate. Please note that all phone conversations and other communications we have with our users are recorded and stored, and we may refer to this information in our interactions with users, including any dispute resolution proceedings or legal matters.
Payment information:
The payment processor may disclose to us certain information provided by users in order to process their transactions. This information may include, but is not limited to, credit/debit card details, cardholder name, billing address, telephone number, and other relevant information. Such information is used solely for the purpose of processing transactions and is not disclosed to any third parties, except in cases where it is necessary for financial or regulatory institutions involved in the processing or compliance processes. When users complete a transaction, they certify that all bank cards and payment accounts used in the transaction are legal and are not involved in any illegal activities.
Information we collect from partners:
We collect partner names, company names, website addresses, phone numbers, email addresses, banking details, and/or other relevant information. This information is used by us to work with partners, verify their identity, contact them, process payments, provide support, and monitor for risks, fraudulent activity, and other relevant issues.
Automatically collected information:
When users visit our website and use the services provided by Surf Template, we collect some information automatically. This information includes browser details, access time, pages visited, IP address, device information (mobile or computer), operating system, activities on our website, geolocation (in accordance with device permissions), and more. Most of this data is collected through cookies. Cookies are small text files that store limited information and help identify users' devices when they connect to our servers. HTTP cookies help recognize specific users by generating data that is saved in the cookie when they connect. The data is identified by a unique ID associated with each user and their device. When users share cookies with our network servers, the servers use this ID to determine what information to display to the users.
Means of collecting personal data:
We collect personal data from users when they take certain actions on our website. Users provide this information either by visiting the Surf Template website directly or by following third-party links that direct them to our site.
Disclosure of Personal Information:
Users' personal information may be accessed by company employees and third parties who have a legitimate reason for accessing it. We may disclose users' personal information to third parties in the following cases: if a user has consented to the disclosure, if we need to provide partial data for the support or verification/activation of a third-party product, or if a user orders a service from a third party through our website. Additionally, subcontractors and service providers may access user data if it is necessary to protect our interests or comply with court orders or other legal processes, as well as in the countries where they operate.
Storage of personal information:
We may store users’ personal data on various local servers for as long as is necessary to provide our services and fulfil legal obligations. If a user wishes to stop us from retaining their information, they may do so by contacting our Support Team. In such a case, we would be required to deactivate their Surf Template account, however, we would treat any retained information in accordance with this Privacy Policy.
Security Measures:
In order to ensure the confidentiality and security of users' data, we implement strict measures to protect against unauthorized access, loss, or damage. We provide access to users' information only on a need-to-know basis subject to appropriate confidentiality restrictions. Where possible, we anonymize user data and utilize secure servers to store it. Prior to granting access to sensitive information, we verify the identity of the individual requesting it. Data transmissions are encrypted using SSL certificates to ensure confidentiality. It is the responsibility of users to maintain the security of their accounts and not share access information with unauthorized third parties. If users wish to share their information via a third-party platform, they must ensure they understand that platform's privacy policies and how it manages and protects personal information. Surf Template does not take responsibility for actions or policies of third-party platforms.
Google Analytics
Surf template utilizes Google Analytics, a web analytics service created by Google, Inc. Google Analytics software uses cookies to analyze user behavior. All data (i.e. user activities on the domain and all its subdomains) is collected by cookies and stored in Google's cloud data centers, most of which are located in the United States. In turn, Google uses this data for the general evaluation of user behavior, to compile reports for website administrators and to provide data to services related to website activity and Internet usage. Google may transfer various data to third parties when required to do so by law or when such third parties process the information on Google's behalf. Google will never associate users' IP addresses with any other data held by Google. If users do not wish to provide Google with browsing data, they can block cookies using their browser settings. For more information, please see Google terms of the service and privacy policies.
Children's privacy:
Children under the age of 13 (thirteen) are not allowed to use the Surf Template website, products, or services without the permission of a parent or legal guardian. Those under age of 13 (thirteen) may not submit personal information on our website. We do not collect data from anyone under the age of 18 (eighteen). If we find out that users have broken this rule, their account will be immediately deleted and all associated information will be removed.
Changes to our Privacy Policy:
We reserve the right to update and amend this Privacy Policy from time to time. We encourage users to regularly check back on this page for any updates. Non-English language versions of this policy are available for the convenience of our users. However, to avoid any confusion or inaccuracies, we recommend that users rely on the English language version as the primary source of information.
Contact us:
Users have the right to lodge a complaint with the appropriate data protection authorities if they feel their privacy rights have been infringed or if they have any other issues. They can contact us via the contact details provided on our website.